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ISO 17025
Proceso de Quejas
Bienvenido(a) a nuestra página dedicada al proceso de queja con base en la ISO 17025
En ZEISS Industrial Quality Solutions México tomamos muy en serio las quejas y comentarios de nuestros clientes. Nuestro proceso de gestión de quejas, alineado con la norma ISO/IEC 17025, asegura que:
- Cada queja se registra y analiza de forma estructurada.
- Se evalúa el impacto técnico en los resultados de medición o calibración.
- Se definen y aplican acciones correctivas, dando seguimiento hasta su cierre.
- El cliente recibe una respuesta formal con las medidas tomadas.
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